About Us

Ryan and Tom does. Not a call center. Not a ticket system. Not someone reading from a script in another time zone. When something is wrong with your terminal, your deposit, or your statement — you get a real conversation with the same people who set up your account and knows your business by name. We built Reliant around that standard because we've seen what happens when merchants don't have it. 

We go to bat for you! Most ISOs hand you an 800 number and wish you luck. We treat your problem like it's our problem, because your reputation with your customers depends on it.

That's a fair and honest concern — and the reason Reliant exists. We were founded specifically because merchants deserve an advocate, not just a vendor. We're locally rooted in Kansas, and our entire business runs on referrals from merchants who've been through exactly what you described. We don't have a national churn quota. We have neighbors, and we intend to keep them.

Yes and we don't just say that. We've managed full POS migrations, software integrations, online ordering platforms, loyalty programs, surcharge compliance workflows, and industry-specific requirements across restaurants, dental practices, pharmacies, and more. If your system has a payment component, we've likely worked inside it. We ask the right questions upfront so the solution actually fits how your business runs.

We hear this every week, and it's a legitimate concern. A bad transition can mean downtime, confused staff, and frustrated customers. That's why we don't just hand you equipment and walk away. We plan the switchover around your schedule, train your team, and stay close through the first few days of live processing. Most of our merchants are surprised by how smooth it actually is — because we've done this enough times to know where things go sideways and how to prevent it.